1. Nature of Service
QRCODEBLU EMERGENCY is a 24/7 QR Code Activated Emergency Coordination Service. It caters for motorcyclists, pillions and cyclists. QRCODEBLU EMERGENCY coordinates rapid emergency response services through its affiliated call centre. Utilising the services of tried and tested emergency service providers.
2. Membership Activation
Membership only becomes active once:
- Onboarding has been completed in full
- All required information has been provided
- Payment has been received by QRCODEBLU EMERGENCY
- A valid QRCODEBLU EMERGENCY membership number and QR Code has been issued
No services will be rendered before membership activation.
3. QR Code Display Requirement
The member's QR Code must be clearly displayed and visible on:
- The registered motorcycle, scooter, bicycle or e-bike
- The member's helmet
Failure to correctly display the QR Code may result in delays or an inability to activate services. QRCODEBLU EMERGENCY reserves the right to decline assistance where the QR Code Sticker is damaged, not visible, unreadable or not linked to an active membership.
4. Emergency Activation
Upon scanning a valid QR Code:
- The Emergency Coordination Centre is alerted
- They will Contact the Designated Emergency
- They will Coordinate the Emergency Services
- They will Coordinate the Hospital Admission Assistance
- They will Arrange the Motorbike or Bicycle Recovery and Safeguarding where applicable
All services remain subject to availability, location and operational limitations.
5. Member Responsibilities
Members warrant that:
- All information supplied is accurate and complete
- Medical information is updated when changes occur
- Emergency contact information remains current
- Membership fees are paid when due
- They are in possession of a valid driver's licence
Weekender Plus Membership: Coverage only applies during designated weekend periods. Incidents occurring outside the Weekender Plus coverage period are not covered. Additionally, QRCODEBLU EMERGENCY accepts no responsibility for incorrect, incomplete or outdated information.
6. Membership Packages
Weekender Plus Membership: Coverage only applies during designated weekend periods. Incidents occurring outside the Weekender Plus coverage period are not covered.
Elite Membership: Coverage applies every day of the week.
QRCODEBLU EMERGENCY may, at its sole discretion, offer assistance outside the designated period subject to immediate payment of the applicable Elite Membership fee or annual upgrade fee.
7. Exclusions
QRCODEBLU EMERGENCY™ does not provide:
- Medical aid cover
- Medical insurance
- Vehicle insurance
- Roadside assistance
- Vehicle repairs
- Replacement motorcycles or bicycles
- Guaranteed recovery services
- Guaranteed emergency response times
- Guaranteed Hospital admission
- No cover shall apply in respect of any motorsport, racing, competitive or timed event or activity of any nature whatsoever, including any such activities involving motorcycles or bicycles.
8. Limitation of Liability
8. DISCLAIMER AND LIMITATION OF LIABILITY
8.1 Subject to the provisions of sections 43(5) and 43(6) of the ECT Act, if applicable, and as far as allowed by law, QR CodeBlu Emergency (including its owners, directors, employees, suppliers, Internet service providers, partners, affiliates and agents) shall not be liable for any damage, loss or liability of any nature incurred by whomever and resulting from:
8.1.1 Access to the QRCodeBlu Emergency website;
8.1.2 Access to websites linked to the QRCodeBlu Emergency website;
8.1.3 Inability to access websites linked to the QRCodeBlu Emergency website;
8.1.4 Content available on the QRCodeBlu Emergency website;
8.1.5 Services available from the QRCodeBlu Emergency website;
8.1.6 Downloads and use of content from the QRCodeBlu Emergency website; or
8.1.7 Any other reason not directly related to QRCodeBlu Emergency’s gross negligence.
8.2 The QRCodeBlu Emergency website is supplied on an "as is" basis and has not been compiled to meet the User's individual requirements. It is the responsibility of the User to satisfy himself or herself, prior to entering into this agreement with QRCodeBlu Emergency, that the content available from and through the QRCodeBlu Emergency website meets the User's individual requirements and is compatible with the User's computer hardware and/or software;
8.3 QRCodeBlu Emergency does not make any warranties or representations that content and services available from the QRCodeBlu Emergency website will in all cases be true, correct or free from any errors. QRCodeBlu Emergency shall take all reasonable steps to ensure the quality and accuracy of content available from the QRCodeBlu Emergency website and encourage Users to report incorrect and untrue information subject to the right of QRCodeBlu Emergency to rely on its free expression rights and determine, in its sole and absolute discretion, the contents of this website; and
8.4 QRCodeBlu Emergency does not make any warranties or representations that the QRCodeBlu Emergency website shall be available at all times. Users acknowledge that the QRCodeBlu Emergency website may be unavailable due to updates or other causes beyond the reasonable control of QRCodeBlu Emergency, including, but not limited to virus infection, unauthorised access, power failure or other "acts of God."
9. POPIA Consent
The member consents to the collection, processing, storage and sharing of personal and special personal information, including medical information, where necessary to provide QRCODEBLU EMERGENCY coordination services.
10. Debit Order Authority
Where monthly membership is selected, the member authorises QRCODEBLU EMERGENCY to process recurring debit order payments. Failure of three consecutive payment attempts may result in automatic suspension or termination of membership.
11. Automatic Renewal
Memberships automatically renew unless cancelled in accordance with the cancellation provisions.
12. Cancellation
Members may cancel membership by providing written notice. No refunds will be provided for partially used membership periods unless required by law.
13. Cooling-Off Period
Members shall enjoy any cooling-off rights afforded under applicable South African consumer legislation.
14. Rider Assumption of Risk
Motorcycling and cycling are inherently dangerous activities. Members acknowledge and accept all risks associated with participation in such activities.
15. Medical Disclaimer
QRCODEBLU EMERGENCY™ does not provide medical advice, diagnosis or treatment. Members must seek professional medical care where required.
16. No Guarantee
QRCODEBLU EMERGENCY™ cannot and does not guarantee:
- Rescue
- Emergency response
- Hospital admission
- Recovery of property
- Medical outcomes
- Survival
QRCODEBLU EMERGENCY acts merely as a coordinator of the above services to the best of our ability.
17. Force Majeure
QRCODEBLU EMERGENCY™ shall not be liable for failure to perform due to events beyond its reasonable control.
18. Dispute Resolution
Any dispute arising from membership shall first be referred to mediation and, failing resolution, arbitration in South Africa.
19. Governing Law
These Terms and Conditions shall be governed by the laws of the Republic of South Africa.
20. Electronic Communications
Members consent to receiving notices, statements, alerts and communications electronically.
21. Entire Agreement And Severability
21.1 These terms and conditions constitute the entire agreement between QRCodeBlu Emergency and the User and shall take precedence over any disclaimers and/or legal notices attached to any communications and/or postings received by QRCodeBlu Emergency from the User;
21.2 Any failure by QRCodeBlu Emergency to exercise or enforce any right or provision shall in no way constitute a waiver of such right or provision; and
21.3 In the event that any term or condition detailed herein is found unenforceable or invalid for any reason, such term(s) or condition(s) shall be severable from the remaining terms and conditions. The remaining terms and conditions shall remain enforceable and applicable.
22. Agreement In Terms of Section 21 of The ECT Act
User and QRCodeBlu Emergency agree that the User shall be bound to these terms and conditions and such agreement is concluded in Claremont (South Africa) at the time the User enters the QRCodeBlu Emergency website for the first time;
23. Legal Costs
QRCodeBlu Emergency shall not be liable for costs incurred by Users to obtain professional advice relating to these terms and conditions.